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Frequently Asked Questions

  • What should I expect when I schedule a sharpening?
    When you book a sharpening, you can expect a Blade Butler to arrive promptly at the agreed-upon appointment time. They will greet you with a friendly smile, explain our pricing model, and discuss the range of items we can sharpen. You'll be provided with a bin to gather your blades for sharpening. Our representative will then go over any specific needs you have for your blades, assess their condition, and provide an electronic quote for the service. This quote will need your approval before we begin any work. Once approved, your blades will be expertly sharpened, carefully packaged in the distinctive Blade Butler manner, and returned to you for review. Afterward, the final invoice will be presented for the checkout process.
  • Your business is mobile, how do I have you sharpen my blades?
    Our mobile sharpening service brings convenience directly to your doorstep. The first step to having your blades sharpened by us is to complete a "Book a Sharpening" form on our website. Once we receive your request, we'll schedule a time to visit your location, whether it's your home or business. Our Blade Butler will then arrive at the arranged time, ready to provide top-quality sharpening services right where you are.
  • What areas do you service?
    We currently service cities in a radius of approximately 50 miles around Salt Lake City, Utah. As we are rapidly expanding into other areas and states, we encourage those outside this radius to submit a request. We will contact you once our services become available in your area. Cities we service: Alpine, American Fork, Bluffdale, Bountiful, Brighton, Centerville, Clearfield, Clinton, Cottonwood Heights, Draper, Draper South, Eagle Mountain, East Millcreek, Emigration Canyon Township, Farmington, Francis, Fruit Heights, Heber, Herriman, Highland, Holladay, Hooper, Kaysville, Kearns, Layton, Lehi, Lindon, Magna, Midvale, Midway, Millcreek, Murray, North Ogden, North Salt Lake, Oakley, Ogden, Orem, Pleasant Grove, Park City, Provo, Riverton, Roy, Salt Lake City, Salt Lake County, Sandy, South Jordan, South Ogden, South Salt Lake, Spanish Fork, Springville, Stansbury Park, Summit County, Syracuse, Taylorsville, Tooele, Tooele City, Tooele County, Utah County, West Bountiful, West Jordan, West Valley City, White City, Woods Cross.
  • Is there a minimum service charge?
    We do not impose a minimum service charge. However, to make the most of our visit and to provide you with the best value, we kindly encourage you to gather multiple items that may need sharpening. This way, we can ensure you benefit fully from our service, and it allows us the opportunity to showcase the full range of our sharpening expertise.
  • How do I schedule a sharpening?
    Simply fill out the "Book a Sharpening" form on our website, and we will contact you to schedule a time when our Blade Butlers will be in your area.
  • Do I get a price quote before you sharpen my blades?
    Yes, before any sharpening service is performed, we evaluate the blades you wish to have sharpened and provide an electronic quote. Once you approve the quote, we commence the blade makeover process, restoring each item to a condition that's as good as, or better than, new.
  • How long does the sharpening service take?
    The duration of the sharpening service depends on the quantity of blades and the extent of sharpening required. For example, a large kitchen knife that requires no major repairs and only a simple sharpening can be done in under 5 minutes. However, as each situation and blade is unique, the time needed to restore a sharp edge may vary.
  • Does sharpening a blade reduce it's lifespan?
    No, sharpening a blade does not necessarily reduce its lifespan. When properly done, sharpening removes only a very small amount of steel to reestablish the burr or cutting edge. Your blades will not wear down prematurely if you sharpen them only when necessary.
  • Do you sharpen ceramic blades?
    Yes, we sharpen ceramic blades. Although they require a bit more time to sharpen, we are fully equipped to handle the task efficiently
  • What payment methods do you accept?
    We accept cash, Venmo, or any of the following credit cards: Amex, Discover, Mastercard, and Visa.
  • What if I am not satisfied with the service? Do you have a satisfaction guarantee?
    Yes, we offer a 100% satisfaction guarantee. If you're not completely happy with the sharpening service, we will either re-sharpen your blades to your satisfaction or provide a full refund. We are committed to ensuring that every customer is thoroughly satisfied with our work.
  • What if I have something I want sharpened that I don’t see on your list of items you sharpen?
    If the item you would like sharpened isn't listed on our homepage, please contact us. Our Blade Butlers continually expand their expertise and may be able to accommodate your needs.
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