Knife & Tool Sharpener

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At the moment, we’re looking to add a Knife & Tool Sharpener to our team. This is a hands-on role for someone who enjoys working with their hands, values precision, and takes pride in craftsmanship. We’re looking for someone who is dependable, detail-oriented, and motivated to do quality work.

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This role may also involve some customer interaction, so being friendly, professional, and service-minded is important. We’re not just looking for someone who can sharpen well. We’re looking for someone who represents Blade Butlers well.

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As we continue to grow, additional roles may open up in customer service and operations, so if Blade Butlers sounds like your kind of place, we’d still love to hear from you.

 

What We Look For

• Strong work ethic and attention to detail

• Coachable mindset and willingness to learn

• Reliability and professionalism

• Pride in craftsmanship and quality work

• Comfort working independently and staying productive

• Respect for customers, tools, and teammates

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Sharpening experience is a plus, but not required. We can train the right person.

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Customer Service & Operations Associate

We’re hiring a Customer Service & Operations Associate to help support daily operations in our shop. This role combines administrative work, customer service, and hands-on support. You’ll be answering phones, making outbound customer service calls, scheduling appointments, assisting with orders, washing and preparing knives, managing shipping and receiving for our mail-in program, and helping the team wherever needed.

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This isn’t just a back-office role. It’s a customer-facing position where personality matters. We need someone who is outgoing, service-minded, organized, and motivated to take initiative without waiting for direction. Over time, this position may also have the opportunity to learn the craft of sharpening and work alongside our skilled sharpeners.

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Key Responsibilities

• Provide excellent customer service in person, over the phone, and by email and text

• Make outbound customer service calls to confirm details, follow up with customers, and ensure satisfaction

• Schedule appointments and manage the calendar for the sharpening team to keep service running efficiently

• Handle administrative tasks that support daily shop operations

• Wash, prep, and package knives for sharpening and shipping

• Manage mail-in sharpening orders and ensure they are shipped and returned on time

• Support sharpeners in the shop and assist with inventory

 

Qualifications

• Strong communication skills and an outgoing personality

• Proven ability to deliver excellent customer service

• Highly organized with strong scheduling and time-management skills

• Comfortable multitasking in a fast-paced environment

• A self-starter who is willing to roll up their sleeves and help wherever needed

• Computer literacy and comfort working in Microsoft Office, Google Docs, and Canva

• A background in customer service, hospitality, or a related field is a plus

• Spanish-speaking is a bonus

 

Training
You’ll receive training to understand our processes, customer expectations, and service standards.

 

Our Offer

• Competitive weekly pay

• A role with variety, where no two days are the same

• Opportunities to grow as the company expands

• A supportive, team-oriented environment where customer service and quality come first

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Job Type: Full-time

 

Benefits:

 

• On-the-job training

 

Work Location: In person

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How to Apply

Send your resume along with a short note on why you’re interested in Blade Butlers to:

info@bladebutlers.com

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No long cover letters needed. Just tell us who you are, what you’re good at, and why this caught your eye.